Shipping policy

Shipping Policy

At The Jewelyst, we believe in exceptional service from start to finish. That means fast, secure, and always complimentary shipping—no matter where in the world you are.

We currently offer free worldwide delivery on all orders.

Dispatch Times

  • Ready-to-Ship Items: Dispatched within 1–3 business days.

  • Made-to-Order Pieces: These are handcrafted specially for you. Please allow 2–4 weeks for production before dispatch.

  • During peak seasons or public holidays, slight delays may apply.

Each product page provides an estimated production and delivery window based on the item type.

Estimated Delivery Times

Once dispatched, delivery times typically are:

  • UK (Standard Delivery): 2–5 business days

  • UK (Express Delivery): 1–2 business days

  • Europe: 3–7 business days

  • USA & Canada: 5–10 business days

  • Rest of the World: 7–12 business days

All items are sent via tracked and insured services with trusted couriers such as Royal Mail, DHL and FedEx, depending on the destination.

Packaging & Discretion

All orders are carefully packaged in protective materials to ensure safe delivery.

Due to the high-value nature of our pieces, we take extra care in how your jewellery is handled and presented:

  • Each order is placed in a secure, lined parcel bag for added discretion and protection.

  • There is no visible branding on the outside of the packaging.

This helps reduce the risk of tampering and maintains privacy during shipping.

Customs & Duties

We cover shipping worldwide, but please note:

  • International customers may be responsible for local customs duties or import taxes.

  • These charges vary by country and are determined by your local customs authority.

  • The Jewelyst is not liable for any delays caused by customs processing.

Order Tracking & Notifications

You’ll receive a tracking number via email once your item has shipped. You can monitor your order in real-time through our online tracking portal, which you can access anytime at:

www.thejewelyst.com/track 

Our portal provides live updates on your jewellery’s journey from us to you.

Questions?

If you have any questions about delivery timelines, express options, or international shipping specifics, please get in touch via customersupport@thejewelyst.com.