Jewellery is personal—whether it’s a gift, a milestone, or something just for you. This page answers common questions about orders, returns, materials, and more to help you shop with confidence.
If you need further support, we’re always here to help.
FAQ
What if something is wrong with my order?
We want you to feel completely confident in your purchase. If something isn’t quite right—whether due to a genuine issue or a rare fault—we’re here to make it right with the option of a refund, exchange, or store credit once the item is returned.
We take pride in the quality and craftsmanship of every piece, and while issues are uncommon, your satisfaction remains our top priority.
What items are eligible for return and when?
- Items must be returned within 14 days of receiving your order.
- They must be unworn, undamaged, and in original packaging.
- Once approved, return must be sent back within 14 days
- Please allow up to 5-10 working days for returns to be processed once received.
- We will notify you once your refund or exchange has been issued.
Are there any items that can't be returned?
For hygiene reasons, earrings are non-refundable, even if unworn.
Customised, made-to-order, or personalised pieces are also non-returnable unless faulty or misdescribed.
How do I return my order?
To initiate a return, simply fill out our Returns Portal using your order number and the email address used at purchase (or that of the gift giver).
Once approved, the item must be returned within 14 days
Items must be unworn, undamaged, and in original packaging
We currently offer the following return methods via DHL:
- QR Code (printerless) – Drop off at any DHL Service Point
- Printed Label – Drop off at any DHL Service Point
- Home Collection – Schedule a pickup from your address, with the option to print the label yourself or have it printed upon collection
You may also choose to exchange instantly via the portal, subject to stock availability.
We're here to support you through every step of your return. If you have any questions, don’t hesitate to get in touch with our team.
How long does delivery take?
Most of our pieces are made to order or sourced directly from our designers. Delivery typically takes 2–4 weeks, depending on the item. You’ll be updated throughout the process and notified once your jewellery has shipped.
Do you offer express shipping?
Some ready-to-ship items may be eligible for express delivery. Check the product page or contact us to confirm availability.
Can I track my order?
Yes. Once your item has been dispatched, you’ll receive a tracking link via email.
How should I care for my jewellery?
To maintain brilliance, avoid contact with perfumes, lotions, or water. Store pieces separately and clean gently with a soft cloth. Care guides for specific materials are available.
Does my jewellery come with a warranty?
Yes. All items are covered by a 12-month warranty against manufacturing faults. This excludes accidental damage, misuse, or general wear and tear.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders, save your wishlist, and enjoy a more personalised experience with us.
What are the benefits of creating an account?
With an account, you can:
- Save & manage your Wishlist for future purchases.
- Track your order status & view past purchase
- Access faster checkout with saved details.
- Receive exclusive updates & early access to launches.
Can I save jewellery I like for later?
Yes! Simply click the heart icon on any product to add it to your Wishlist. You can view or update your Wishlist any time by logging into your account.
Can I customise a piece?
Yes. Many items can be tailored—whether it’s the metal, gemstone, or engraving. We also offer fully bespoke design services.
How long does a bespoke piece take?
Typically 4–8 weeks, depending on complexity and design approval.
Do you sell other metals besides 18K gold and platinum?
Currently, our core collection features 18K gold and platinum. However, we are in the process of expanding to include silver, 9K, 14K gold, and other fine metals. As we continue building a complete ecosystem of designers, materials, and styles, more options will become available. Sign up here to be first in line when they launch.
Are you selling jewellery from other designers?
Yes & this is just the beginning. We are carefully building the infrastructure and ecosystem to showcase some of the world’s most talented, independent jewellery designers. Each one is chosen for their artistry, ethics, and originality. As the platform evolves, so will the calibre and variety of designers you’ll discover. Join our email list to get early access to upcoming launches.
Where are your designers based?
We work with exceptional designers across the UK and internationally. Each has been hand-selected for their craftsmanship, quality, and vision.
Do you sell your own jewellery?
Yes. Alongside our growing designer network, we proudly offer our own curated collection—crafted with the same values of quality, transparency, and timeless design.
What if something is wrong with my order?
We want you to feel completely confident in your purchase. If something isn’t quite right—whether due to a genuine issue or a rare fault—we’re here to make it right with the option of a refund, exchange, or store credit once the item is returned.
We take pride in the quality and craftsmanship of every piece, and while issues are uncommon, your satisfaction remains our top priority.
What items are eligible for return and when?
- Items must be returned within 14 days of receiving your order.
- They must be unworn, undamaged, and in original packaging.
- Once approved, return must be sent back within 14 days
- Please allow up to 5-10 working days for returns to be processed once received.
- We will notify you once your refund or exchange has been issued.
Are there any items that can't be returned?
For hygiene reasons, earrings are non-refundable, even if unworn.
Customised, made-to-order, or personalised pieces are also non-returnable unless faulty or misdescribed.
How do I return my order?
To initiate a return, simply fill out our Returns Portal using your order number and the email address used at purchase (or that of the gift giver).
Once approved, the item must be returned within 14 days
Items must be unworn, undamaged, and in original packaging
We currently offer the following return methods via DHL:
- QR Code (printerless) – Drop off at any DHL Service Point
- Printed Label – Drop off at any DHL Service Point
- Home Collection – Schedule a pickup from your address, with the option to print the label yourself or have it printed upon collection
You may also choose to exchange instantly via the portal, subject to stock availability.
We're here to support you through every step of your return. If you have any questions, don’t hesitate to get in touch with our team.
How long does delivery take?
Most of our pieces are made to order or sourced directly from our designers. Delivery typically takes 2–4 weeks, depending on the item. You’ll be updated throughout the process and notified once your jewellery has shipped.
Do you offer express shipping?
Some ready-to-ship items may be eligible for express delivery. Check the product page or contact us to confirm availability.
Can I track my order?
Yes. Once your item has been dispatched, you’ll receive a tracking link via email.
How should I care for my jewellery?
To maintain brilliance, avoid contact with perfumes, lotions, or water. Store pieces separately and clean gently with a soft cloth. Care guides for specific materials are available.
Does my jewellery come with a warranty?
Yes. All items are covered by a 12-month warranty against manufacturing faults. This excludes accidental damage, misuse, or general wear and tear.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders, save your wishlist, and enjoy a more personalised experience with us.
What are the benefits of creating an account?
With an account, you can:
- Save & manage your Wishlist for future purchases.
- Track your order status & view past purchase
- Access faster checkout with saved details.
- Receive exclusive updates & early access to launches.
Can I save jewellery I like for later?
Yes! Simply click the heart icon on any product to add it to your Wishlist. You can view or update your Wishlist any time by logging into your account.
Can I customise a piece?
Yes. Many items can be tailored—whether it’s the metal, gemstone, or engraving. We also offer fully bespoke design services.
How long does a bespoke piece take?
Typically 4–8 weeks, depending on complexity and design approval.
Do you sell other metals besides 18K gold and platinum?
Currently, our core collection features 18K gold and platinum. However, we are in the process of expanding to include silver, 9K, 14K gold, and other fine metals. As we continue building a complete ecosystem of designers, materials, and styles, more options will become available. Sign up here to be first in line when they launch.
Are you selling jewellery from other designers?
Yes & this is just the beginning. We are carefully building the infrastructure and ecosystem to showcase some of the world’s most talented, independent jewellery designers. Each one is chosen for their artistry, ethics, and originality. As the platform evolves, so will the calibre and variety of designers you’ll discover. Join our email list to get early access to upcoming launches.
Where are your designers based?
We work with exceptional designers across the UK and internationally. Each has been hand-selected for their craftsmanship, quality, and vision.
Do you sell your own jewellery?
Yes. Alongside our growing designer network, we proudly offer our own curated collection—crafted with the same values of quality, transparency, and timeless design.